Return & Exchange Policy

At Royal Dials, we want every customer to shop with confidence.

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

Return & Exchange Conditions

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase (Order Number) is required.

Inspection Process

All returned products are inspected upon arrival. Once the inspection is completed, we will notify you of the approval or rejection of your request.

Refund Policy

• Approved refunds will be processed within 7–10 business days after the returned item has been received and inspected.
• A 10% processing and handling fee will be deducted from the total order amount before issuing the refund.
• Refunds will be made through the original payment method or bank transfer, where applicable.

Exchange Process

• Customers are responsible for sending the product to Royal Dials for inspection.
• After successful inspection, the replacement product will be dispatched.
• If the requested item is unavailable, our team will contact you to discuss suitable alternatives.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted for:

• Products damaged due to misuse or negligence.
• Products returned after the 7-day period.
• Items returned without original packaging or accessories.

Need Assistance?

For any questions regarding returns or exchanges, please contact our customer support team.

Email: info.royaldials.pk@gmail.com